We make Customs Clear


With 29 years’ expertise in customs arena, CustomsMatters is the leading full customs clearance service provider in Ireland and the UK. Our accomplished personnel have a deep understanding of Customs complexities and are experts in providing the A, B, C’s of international trade: Automation – Brokerage- Compliance. AEO certified since 2009 we carry this gold standard with pride and conduct our business with this high standard in mind. Whether your company is importing and/or exporting our award-winning software solution myCustoms and our Professional brokerage and compliance team can provide purpose driven customs solutions to meet your specific requirements and assist you in all aspects of your trade compliance.

 We pride ourselves on our commitment to high-quality systems & procedures.  Our wealth of experience and understanding of the most complex customs procedures ensure accurate, time effective and cost effective customs compliance. This combination of regulatory savvy with procedural expertise will ensure that customs clearance of your goods will achieve the required fine balance of speed and accuracy.

At Customsmatters we firmly believe in a partnership approach that attempts to marry your product and transaction knowledge with our customs regulatory and procedural knowledge to achieve optimal results. The result is a perfect blend of ingredients that will best serve your companies customs control and compliance needs.

  • January 2019

    CustomsMatters – Brexit Preparedness 

    Given the current uncertainty regarding Brexit and potential for a “No Deal” Brexit on March 29th, we would like to advise you of the steps we’ve taken to ensure that myCustoms is prepared for any of the possible outcomes.

    In the event that Brexit does happen on March 29th, an important implication that we have considered is the increase in traffic that myCustoms will see as several declaration types will be required in much higher numbers than was previously the case. We have performed a set of load tests on our application and environment and the results show that our systems can handle an increased load of up to 15x without any significant performance degradation. This overhead will ensure that users will not experience any clearance delays related to queues in myCustoms.

    In the event of a “No Deal” Brexit, there will also be some changes made by Revenue to the requirements for specific declaration types. There will be no changes to schema – all changes will be comprised of either changes to business rules or the addition of new codes. We are working closely with Revenue who have now released the associated documentation for the required changes. All changes will be implemented in the coming weeks and as the Brexit situation becomes clearer, we will advise you further on how these changes are applied to each declaration.

    If you have any questions about Brexit preparedness, please forward them to our helpdesk – helpdesk@customsmatters.com

  • March 2018

    Business as usual at CustomsMatters, a Wisetech Global Group Company

    01/03/2018 09:20

    As many of you are aware, there are heavy snowstorms and adverse weather conditions affecting Ireland, the UK and Europe at large. Many businesses have closed or reduced cover as a result.

    CustomsMatters would just like to reassure our customers that it will be business as usual for all helpdesk and support enquiries that you may have. Phone lines will operate as normal and our ticketing system will be fully staffed.

    Please be aware that the Revenue and Customs helpdesk is not staffed at this time

    Finally, we hope you stay safe during the coming days.

  • Customsmatters secured a refund of €1.2 million in duty

    From Customs for a client company

  • In excess of 2,000 tonnes of Cargo a day are

    Moved using myCustoms

  • 757 million tonnes of goods are

    Imported and exported annually using myCustoms

  • myCustoms processed a staggering

    10 million transactions in 2017

  • myCustoms helps convey goods to and from

    165 countries across 25 time zones

  • myCustoms facilitated a payment of €125.2 million in duties and

    Taxes to the Irish & UK Exchequers

  • 142 million litres of fermented, wine, beers and spirits

    Have been imported into the UK

  • In 2017 myCustoms handled

    €2.41 billion in imports

  • In 2017 myCustoms handled

    €9.37 billion in exports