With more than 20 years of experience in the global trade industry, CustomsMatters relies on unparalleled industry knowledge to deliver comprehensive and efficient import/export customs compliance software solutions to all sectors of Global trade.

Our solutions span the entire spectrum of trade compliance, including import documentation and export documentation, Restricted and Denied Party Screening, export license applications and management, as well as tariff classification (HS codes), and new initiatives like the ICS (Import Control System) and ECS (Export Control System)

Whether you are a large multinational corporation, or a smaller business that's just getting started, CustomsMatters solutions can be tailored to meet your precise needs. And with our depth of experience, the deployment, training and support services we offer will help you maximize your investment in critical compliance infrastructure.

Quality Focus – We ensure that any tariff, valuation or origin controls, specified by a customer, are fully incorporated into our standard control procedures. As your partners, we discuss and agree control measures, for example; value thresholds where we will implement supervisory intervention once the threshold is exceeded.

Data Management – We are uniquely qualified to meet our customers’ data management needs, thanks to our unrivalled background in Customs related IT. We work with our clients to identify reporting requirements. We ensure that all records, SADs & accompanying documents are available to our customers in the format they require so that data recovery and statutory retention requirements are met.

Performance Management – We constantly monitor our performance, through our own procedures and through solicited customer feedback. All of our clearly documented operating procedures follow a logical and methodical system, ensuring we perform to the highest standard expected by our customers - we offer a money back guarantee if we fail to follow agreed customer instructions. Above all, this guarantee is a reflection of our own belief in our ability to deliver on our promises.

Future Focus – Our ability to evaluate the future evolution of Customs practices and regulations exceeds all competitors. We are in regular discussions within the highest levels of The European Commission and National Customs Authorities about changes in the Customs regulatory environment. Of major significance are regulations resulting from the Security Amendment and its implementing provisions. As a customer focused organisation we don’t simply implement change we anticipate it, to ensure our systems and procedures can work to our clients’ best advantage.

Investment in People - While our principles, our systems and our procedures are unmatched within the sector, we know that they are nothing without the people that implement them. It is our policy at CustomsMatters™, to hire the best. We are confident that our organisation is the perfect blend of experience, knowledge and customer focus. The dedication to constant staff development is typified by our investment in a number of training programmes at the World Customs Organisation (WCO), the recognised global leading authority of training and education in all things customs related.