Irelands only provider of quality Customs Brokerage Solutions. As a trader, you appreciate the importance of good compliance. Nobody welcomes Customs or Revenue audits and, under the current code of practice, a single instance of non-compliance can result in an audit being extended to other tax heads and an increased period under review or both. This can lead on to demands for back-payments, interest on back-payments and even penalties, depending on circumstances. Even a minor cause, such as insufficient care carries a penalty.

CustomsMatters unique partnership approach ensures that your Customs affairs are conducted in a transparent environment, giving you full control of your Customs compliance with appropriate systems deployed.

We recognise that only the trader has complete knowledge of the product being shipped and of the financials involved. We also recognise that traders may not fully understand the complexities of Customs rules. We are here to help or staff and systems can help you navigate the ever increasing compliance burdens.

By approaching Customs as your partners, we marry your product and transaction knowledge with our Customs regulatory and procedural knowledge. The result? Risk and penalty-free clearance and an enhanced reputation with the authorities.

Our Unique Quality Procedures
CustomsMatters quality procedures are designed around all the key Customs regulatory decisions required on a Customs declaration (SAD), in conjunction with our customers own controls, checks and balances. We create a customer specific operating procedure (CSOP) for each client, based on your needs coupled with our considerable international trade and regulatory experience.

Mutually Inclusive Quality Procedures
If you are concerned about over or under payment of import taxes, we can set a threshold on your behalf, at which point supervisory intervention becomes mandatory. So, if a threshold is say €10,000, an alert will go to your Supervisor requesting authorisation.

Data Management
One of the key areas of concern we have found among traders is the lack of available Customs data. CustomsMatters™ IT expertise is firmly focussed on the Electronic Customs Initiative at EU Commission level and we believe we can meet any trader’s data requirements. For example, if you want a truly paperless office for Customs affairs, MyCustoms our system provides you with all SAD documentation in PDF or other electronic formats. We can make monthly summary data available for reconciliation purposes so you can reconcile duty payments or compliance judgements quickly.

In short, we recognise the synergies between Customs affairs, IT and data management. Meeting and exceeding our clients data and IT demands is central to our ‘Customs partnership’ approach.