CustomsMatters – Brexit Preparedness 

Given the current uncertainty regarding Brexit and potential for a “No Deal” Brexit on March 29th, we would like to advise you of the steps we’ve taken to ensure that myCustoms is prepared for any of the possible outcomes.

In the event that Brexit does happen on March 29th, an important implication that we have considered is the increase in traffic that myCustoms will see as several declaration types will be required in much higher numbers than was previously the case. We have performed a set of load tests on our application and environment and the results show that our systems can handle an increased load of up to 15x without any significant performance degradation. This overhead will ensure that users will not experience any clearance delays related to queues in myCustoms.

In the event of a “No Deal” Brexit, there will also be some changes made by Revenue to the requirements for specific declaration types. There will be no changes to schema – all changes will be comprised of either changes to business rules or the addition of new codes. We are working closely with Revenue who have now released the associated documentation for the required changes. All changes will be implemented in the coming weeks and as the Brexit situation becomes clearer, we will advise you further on how these changes are applied to each declaration.

If you have any questions about Brexit preparedness, please forward them to our helpdesk –

January 17th, 2019

Business as usual at CustomsMatters, a Wisetech Global Group Company

01/03/2018 09:20

As many of you are aware, there are heavy snowstorms and adverse weather conditions affecting Ireland, the UK and Europe at large. Many businesses have closed or reduced cover as a result.

CustomsMatters would just like to reassure our customers that it will be business as usual for all helpdesk and support enquiries that you may have. Phone lines will operate as normal and our ticketing system will be fully staffed.

Please be aware that the Revenue and Customs helpdesk is not staffed at this time

Finally, we hope you stay safe during the coming days.

March 1st, 2018

Today we announced we are joining the WiseTech Global Group…
“Becoming part of the WiseTech Global group with its vision and extensive reach across the global supply chain is an exciting step forward for CustomsMatters,” said Managing Director Stephen Tracey. “We will be able to accelerate our innovation to more powerful, integrated and automated functionality to our customers. With CargoWise One’s significant customs capabilities our brokerage and compliance team will be able enhance our service offering in Ireland and elsewhere.”
Remaining under the leadership of Stephen Tracey, CustomsMatters operations will be integrated within the WiseTech Global group and CustomsMatters will continue to deliver its leading customs management solutions directly to its own customers, along with WiseTech’s powerful global logistics platform, CargoWise One.
Download the Press Release

December 20th, 2017

Customs clearance concerns post Brexit?

Click on the link above to read the article written by Stephen Tracey and published in Freight Industry Times

January 20th, 2017

CustomsMatters go live with Fully Automated E-COC Solution

CustomsMatters has extended our range of services to provide a fully automated working solution for Revenue’s VRT Division E- Cert of Conformity Registration. This mandatory reporting system requires all Manufacturers and Distributors of commercial and passenger vehicles to register certificates of conformity through Revenue on- Line service. See what one of our satisfied customers has said “From the very beginning it was clear to us how professional and experienced the CustomsMatters team were, they understood our needs exactly, and were able to provide us with excellent guidance in meeting complex data handling requirements every step of the way. In a very short timeframe from engagement to delivery, they provided us with a successful solution and also meeting the stringent deadline. We are very happy with their service, and I would have no hesitation in using or recommending Customs Matters in the future.” – Ray McDonnell (IS/IT Manager | Westward Scania | Scania Ireland)

September 13th, 2016

CustomsMatters makes the list of the Vodafone Epic List of Irish TravelTech Companies

June 3rd, 2016

Customsmatters were proud sponsors of the ILTA “Innovation in Action Award” at last night’s ILTA Awards Ceremony and are delighted to congratulate DB Schenker on winning the award in a very strongly contested category.  Congratulations also to all of the Category winners.

April 8th, 2016

CustomsMatters launches our new web site, we hope you like it. We would love to hear back from you with any suggestions or comments – email

March 2nd, 2016

The prestigious 2016 ILTA Awards ceremony takes place on Thursday, April 7th and CustomsMatters have been nominated in two categories this year – International Achievement and Technology Award.

February 4th, 2016

CustomsMatters announced as finalists in the 2016 IBEC’s SFA Annual Business awards in two categories: Innovator of the Year and Small Business Exporter of the Year.

January 12th, 2016

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